NY State Department of Financial Services
UX Strategy & Design
The New York State Department of Financial Services regulates one of the world’s most complex financial markets. I partnered with DFS to rethink how the agency communicates with the institutions it oversees — reducing friction for regulated entities while making enforcement and compliance information clearer and more actionable.
Working closely with the DFS digital team, I led UX strategy and interface design for a modernized web presence: establishing information architecture, developing accessible design patterns, and aligning the visual language with state standards while maintaining the authority the department requires.
